IBA Tivoli Solutions and Services

IBA Group launched its first Tivoli project in 1995. Currently, the IBA's Tivoli team includes more than 40 experienced specialists employed in various Tivoli development, deployment and administration projects. IBA Group provides reliable and cost–effective integrated service management to clients who have invested in Tivoli and are looking to run their business solution quickly. The IBA's Tivoli services range from installation, configuration and customization to ongoing technical support.

Team

The IBA Group's Tivoli team consists of advisors and deployment professionals certified by IBM.

IBM Tivoli Deployment Accreditation

Being an IBM Premier Business Partner, IBA Group earned the IBM Tivoli Deployment Accreditation.

To date, IBA has the following appointments within the IBM Tivoli Deployment Accreditation program:

AA–Level 

• Tivoli Storage Manager
• Tivoli Business Service Manager

A–Level

• Tivoli Monitoring
• Tivoli Netcool OMNIbus
• Tivoli Service Request Manager
• Tivoli Netcool Impact
• Tivoli Change and Configuration Management Database
• Tivoli Application Dependency Discovery Manager
• Tivoli Composite Application Manager for Transactions
• IBM Maximo Asset Manager.

IBA Tivoli Services

IBA Group provides a complete range of services in:

• Operations Support Systems (OSS) and Business Support Systems (BSS) including optimization of Fault and Inventory Management Processes for complex network infrastructures
• Enterprise Asset Management (EAM) systems to reduce the costs of maintenance, repair, and logistics.

The IBA's Tivoli services include:

• Consulting and audit
• Design and implementation
• Integration across different platforms
• Problem solving and maintenance
• Customer training and education.

IBA Tivoli Solutions

Integrated Service and Asset Management System

Customer: IT departments of companies engaged in various industries (banks, service providers, trade companies).

Overview: Arranges service and asset management processes in line with ITIL V3.

Key features:

• Management of service requests
• Incident and problem management
• Service asset management
• Change and configuration management
• Organization of user self–service systems.

IBM Tivoli Products: Tivoli Service Request Manager, Tivoli Asset Management for IT, Tivoli Change Management.

Inventory and Asset Management System

Customer: After–sales service company

Overview: Accounting systems for companies engaged in sales and after–sale maintenance of equipment.

Key features:

• Registration and management of requests for repairs
• Registration and management of repairs
• Timeframe control of scheduled preventive maintenance
• Tracking of equipment repair and associated costs
• Management of materials inventory.

IBM Tivoli Products: Maximo Asset Management for Service Providers, Maximo Asset Management Scheduler.

Cloud Hardware and Software Suite for IT Infrastructure Automation

Customer: Medium–sized and large–scale enterprises that have data processing centers.

Overview: Automates resource management of cloud computing infrastructure based on IBM System x/p.

Key features:

• Management of access to resources and projects for multiple customers
• Support for DTAP street–clone/archive operations for multi–server development/test/production environments
• Creation of virtual servers based on predefined operating system images
• Management of operating system and software image library.

IBM Tivoli Products: Tivoli Service Automation Manager, Tivoli Provisioning Manager.

Network Infrastructure Management System

Customer: Telecommunication company.

Overview: End–to–end solution to manage availability, performance, and configuration of network infrastructure.

Key features:

• Monitoring of availability of network devices
• Control of workload of network channels
• Automated configuration of newly connected network devices
• Configuration management of network devices based on specified policies
• Control of compliance of network device configuration with specified policies.

IBM Tivoli Products: Tivoli Netcool Configuration Manager, Tivoli Netcool Performance Manager, Tivoli Network Manager, Tivoli Netcool/OMNibus.

Datacenter Ecosystem Monitoring and Management System

Customer: Companies where datacenter management is necessary

Overview: The centralized monitoring system to control various parameters of computer system operation in the data center.

Key features:

• Server load control
• Control of server temperature conditions
• Temperature control in the server room
• Power consumption registration
• Display of room temperature maps
• Control of computer equipment inventory and relocation.

IBM Tivoli Products: Tivoli Monitoring, Tivoli Business Service Manager, Tivoli Netcool/OMNIbus, and Tivoli Asset Management for IT.

Fault Management System

Customer: Telecommunication company.

Overview: Centralized management of IT infrastructure failures aimed to implement the agreements on the availability of key consumer services.

Key features:

• Network monitoring
• Monitoring of server's OS
• Monitoring of service availability
• Configuration management of network devices
• Automatic creation of incidents in the service desk system
• Analysis of incident's impact on services
• SLA control.

IBM Tivoli Products: Tivoli Network Manager, Tivoli Monitoring, Tivoli Netcool/OMNIBus, Tivoli Business Service Manager, Tivoli Service Request Manager, Tivoli Netcool Configuration Manager.

Automated Service System For E–Ticket Scanners

Customer: Bus Transportation Company.

Overview: Management of scanning devices of electronic tickets (SDET) in the buses.

Key features:

• Control of the SDET location
• Registration of repairs and scheduled preventive maintenance for each SDET
• Mobile workplace arrangement for SDET technician (including data capture from scanners of bar codes and smart cards).

IBM Tivoli Products: Tivoli Asset Management for IT.

Training and Education

IBA Group can offer a set of Tivoli–focused IBM–authorized courses in the IBA Training Center. Utilizing a virtual demo stand, IBA specialists show different scenarios and potential solution prototypes based on Tivoli products in real time mode.

Customer Benefits

Using IBM Tivoli software, IBA Group assists clients in designing, building and managing a dynamic infrastructure that enables them to improve performance, reduce costs and manage risks. We offer solutions that help businesses grow with reliable, scalable, and secure IT management.