Emotion Recognition of Restaurant Visitors

BACKGROUND

The new restaurant was opened on the same site as the former one. Owners want to preserve and even increase the number of customers. To do this, they use different methods of assessing customer satisfaction: surveys and private interviews with some of them. This method does not show the broad picture and does not provide information on the dynamics of changes in attitude.

CHALLENGE

Owners want to see the broad picture and analyze the dynamics of changes in customer sentiment. However, they would like not to spend more time analyzing.

SOLUTION

IBA Group installed two video cameras near the exit, which catch faces of customers. Neural networks recognize faces and emotions, and the software system provides finished analytics to users.

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