Quality Management

To provide clients with the best possible services and solutions, IBA has designed and implemented its Quality Management System that complies with the latest international standards.

In October 2003, IBA was among the first in the world to achieve the Software Engineering Institute's CMMI® Level 4 Maturity Rating. The appraisal was conducted by experts representing Gartner Group, Inc. and TeraQuest Metrics, Inc. CMMI (Capability Maturity Model Integrated) is a business model that serves as the standard for software development and management. A CMMI rating provides for the organization's recognition as a quality provider of systems engineering, software engineering, and IT services. It also gives the company the ability to predict cost, schedule, and performance for its projects, as well as attract and retain highly skilled and motivated professionals.

In December 2001, IBA received DIN EN ISO 9001:2000 certificates for design, development, production, and maintenance of computer software and for maintenance and support of hardware and banking systems. In May 2010, IBA recertified its QMS to DIN EN ISO 9001:2008. The certificates were issued by the Belarusian State Institute for Certification and Standardization. This national certification body was accredited by TGA and later by DAkkS, the world–known German Accreditation Body. In March 2014, IBA Group a.s. incorporating JV IBA and IBA IT Park obtained a DIN EN ISO 9001:2008 certificate that covers research, design, development, production, integration, installation, customization, and maintenance of software and automated information systems (SW QMS) within the German Accreditation System.

In August 2009, the IBA's development center in the Czech Republic IBA CZ certified to ČSN EN ISO 9001:2009 for design and development of computer software. In October 2011, IBA CZ certified its information security and IT services systems to ISO/IEC 27001 and ISO/IEC 20000–1, respectively.

In March 2010, IBA certifed to EMV™ Specifications, a global standard for credit and debit payment cards based on chip card technology.

IBA implemented an up-to-date system of information security management for design, development, production, and maintenance of software and automated information systems. The system complies with the requirements of STB ISO/IEC 27001-2016 that is identical to the international ISO/IEC 27001:2013 standard.

In 2015, IBA Kz certified its systems of quality management, environmental management, and management of occupational safety and health to ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007, respectively.

In 2018, IBA Group a.s. incorporating IBA IT Park certified its QMS to the requirements of DIN EN ISO 9001:2015 and STB ISO 9001:2015.

View IBA Group quality ratings and certificates:

SEI CMMI Maturity Level 4
Software Engineering Institute's CMMI® Level 4 Maturity Rating Software Engineering Institute's CMMI® Level 4 Maturity Rating
IBA Group logo
DIN EN ISO 9001
DIN EN ISO 9001:2015 for research, design, development, production, integration, installation, customization, and maintenance of computer software and automated information systemsDIN EN ISO 9001:2015 for research, design, development, production, integration, installation, customization, and maintenance of computer software and automated information systems
STB ISO 9001
STB ISO 9001:2015 for research, design, development, production, integration, installation, customization, and maintenance of computer software and automated information systemsSTB ISO 9001:2015 for research, design, development, production, integration, installation, customization, and maintenance of computer software and automated information systems
ISO/IEC 27001:2013
STB ISO/IEC 27001-2016 (ISO/IEC 27001:2013) for the Information Security Management SystemSTB ISO/IEC 27001-2016 (ISO/IEC 27001:2013) for the Information Security Management System: design, development, production, and maintenance of software and automated information systems
IBA Gomel Park logo
DIN EN ISO 9001:2015
DIN EN ISO 9001:2015 for design, development and maintenance of computer softwareDIN EN ISO 9001:2015 for design, development and maintenance of computer software
STB ISO 9001–2015
STB ISO 9001–2015 for design, development and maintenance of computer softwareSTB ISO 9001–2015 for design, development and maintenance of computer software
 IBA CZ logo
ČSN EN ISO 9001:2009
 ČSN EN ISO 9001:2009 for design and development of computer softwareČSN EN ISO 9001:2009 for development and support for delivered IT solutions
ČSN ISO/IEC 20000-1:2012
ČSN ISO/IEC 20000-1:2012 for the IT Services Management System: support and development of software solutionsČSN ISO/IEC 20000-1:2012 for the IT Services Management System: support and development of software solutions
ČSN ISO/IEC 27001:2014
ČSN ISO/IEC 27001:2014 for the Information Security System: IT solutions — software development and supportČSN ISO/IEC 27001:2014 for the Information Security Management System: IT solutions — software development and support
 IBA KZ logo
ST RK ISO 9001–2009 / ISO 9001:2008
ISO 9001:2008 certificate of conformity of the quality management systemThe certificate of conformity of the quality management system to the ISO 9001:2008 standard. Applicable to:
  • Development, implementation, integration, and maintenance of information systems
  • Consulting services in the area of information technologies
  • Delivery of software, hardware, and software and hardware complexes
  • System and technical support of software and hardware complexes.
ST RK OHSAS 18001–2008 / OHSAS 18001:2007
OHSAS 18001:2007 certificate of conformity of the occupational safety and health management system The certificate of conformity of the occupational safety and health management system to the requirements of the OHSAS 18001:2007 standard. Applicable to:
  • Development, implementation, integration, and maintenance of information systems
  • Consulting services in the area of information technologies
  • Delivery of software, hardware, and software and hardware complexes
  • System and technical support of software and hardware complexes.
ST RK ISO 14001–2006 / ISO 14001:2004
ISO 14001:2004 certificate of conformity of the environmental management system The certificate of conformity of the environmental management system to the requirements of the ST RK ISO 14001–2006 / ISO 14001:2004 standard. Applicable to:
  • Development, implementation, integration, and maintenance of information systems
  • Consulting services in the area of information technologies
  • Delivery of software, hardware, and software and hardware complexes
  • System and technical support of software and hardware complexes.
 IBA Ltd logo
STB ISO 9001–2015
STB ISO 9001-2015 IBA LtdSTB ISO 9001–2015 for maintenance and support of hardware and banking systems      

In 1999, 2002, 2005, 2010, and 2015, IBA received awards from the Belarusian Government for achievements in quality assurance. Aiming at higher efficiency and better customer satisfaction, we take further steps to improve our Quality Management System based on industry best practices.

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