IBA Rus Signs Contract for SAP Maintenance with Russian Company
IBA Rus, an IBA Group's representative office in Russia, and Ekaterinburg Rendering Plant, a member of Rusagro group of companies, signed an agreement. IBA will provide services in maintenance of the SAP licensed software within the SAP Enterprise Support program.
SAP Enterprise Support provides proactive and preventive support from day one covering the complete lifecycle and across all deployment scenarios. The program enables smooth integration of cloud solutions and provides end–to–end supportability of hybrid landscapes.
Aimed at offering SAP software services and support to end customers in accordance with SAP's current technical and organizational standards, the SAP Partner Center of Expertise (PCoE) was created in IBA Group in 2012. Following the audit in 2014, SAP reappointed IBA Group as its PCoE. Within SAP Enterprise Support, PCoE provides the following.
- Continuous improvement of SAP software, support for management of software changes
- Consulting and information support
- Access rights to the SAP information resources
- Quality assurance services for SAP solutions
- Additional services to ensure smooth operation of SAP business applications.
In addition, IBA Group provides customer support services, maintenance and development of SAP business applications in compliance with the ITSM (IT Service Management) standards. For that purpose, an IBA customer support center was established in IBA Group.