Integrated Service Management: Tivoli Solutions
IBA Group launched its first Tivoli project in 1995. Currently, the IBA's Tivoli team includes more than 40 experienced specialists employed in various Tivoli development, deployment and administration projects. IBA Group provides reliable and cost–effective integrated service management to clients who have invested in Tivoli and are looking to run their business solution quickly. The IBA's Tivoli services range from installation, configuration and customization to ongoing technical support.
The IBA's core competences in integrated service management software include the following Tivoli products:
1. EAM (Enterprise Asset Management) is designed to manage any assets of an organization, including contracts, work orders, warehouses, logistics, stocks, and purchases.
- IBM Maximo Asset Management
- IBM Maximo Asset Management for Service Providers
2. Service Delivery and Process Automation enables an organization to define and automate its business processes (services) in line with ITIL V3/ITSM. The solution provides core ITIL V3 processes such as Service Request fulfillment, Incident Management, Problem Management, Change Management, and Service Asset and Configuration Management within a single Service Desk platform.
- IBM Tivoli Asset Management for IT
- IBM Tivoli Change and Configuration Manager Database
- IBM Tivoli Service Request Manager
3. An Energy Monitoring and Management Ecosystem adds energy metrics to traditional IT metric monitoring, and unifies IT data plus all infrastructure and facility energy metrics in one location, helping break down IT and Facilities pillars.
- IBM Maximo Asset Management for Energy Optimization
- IBM Tivoli Business Service Manager
- IBM Tivoli Monitoring for Energy Management
4. Network Management and Fault Management manages networks, network failures, and network performance, as well as provides infrastructure management, implying identification of network elements and their interactions.
- IBM Tivoli Netcool Configuration Manager
- IBM Tivoli Netcool/OMNIbus
- IBM Tivoli Network Manager IP Edition
5. Service Availability and Performance Management provides proactive monitoring of availability and performance of the services provided by an organization, showing interaction between IT and business, including in terms of KPIs.
- IBM Tivoli Application Dependency Discovery Manager
- IBM Tivoli Business Service Manager
- IBM Tivoli Composite Application Manager for Transactions
- IBM Tivoli Monitoring
- IBM Tivoli Performance Analyzer
- IBM Tivoli OMEGAMON XE (for DB2, IMS, CICS)
- IBM Tivoli Workload Scheduler
6. Storage Management manages data safety and storage resources, providing optimization, price reduction, and acceleration.
- IBM Tivoli Storage Manager (TSM)
- IBM TSM - Hierarchical Storage Management
- IBM TSM Data Protection for Databases (Oracle, MS SQL)
- IBM TSM Data Protection for Mail (Lotus Domino, MS Exchange)
- IBM TSM for SAP Enterprise Resource Planning
- IBM TSM FlashCopy Manager
- IBM TSM FastBack
- IBM Tivoli Continuous Data Protection for File
7. Security, Risk and Compliance Management manages user accounts, provides security auditing, and detects violations of an organization’s Information Security System.
Being an IBM Premier Business Partner, IBA Group earned the IBM Tivoli Deployment Accreditation. IBM appointed IBA as Tivoli AA–level Accredited Business Partner in Tivoli Storage Manager and Tivoli Service Request Manager.
To date, IBA has the following appointments within the IBM Tivoli Deployment Accreditation program:
AA–Level
- Tivoli Storage Manager
- Tivoli Service Request Manager
A-Level
- Tivoli Monitoring,
- Tivoli Netcool OMNIbus
- Tivoli Business Service Manager
- Tivoli Change and Configuration Management Database
- Tivoli Application Dependency Discovery Manager
- IBM Maximo Asset Manager.
As an IBM Tivoli Accredited Partner, IBA Group achieved the highest standards in delivering Tivoli software and solutions.
IBA Group provides a full suite of services in the construction of IT infrastructure management systems based on IBM Tivoli software, including
- Consulting and Audit
- Design and Implementation
- Technical support for embedded solutions
- Customer training and education.
IBA Group can offer a set of Tivoli–focused IBM–authorized courses in the IBA Training Center. Utilizing a virtual demo stand, IBA specialists show different scenarios and potential solution prototypes based on Tivoli products in real time mode.
Using IBM Tivoli software, IBA Group assists clients in designing, building and managing a dynamic infrastructure that enables them to improve performance, reduce costs and manage risks. We offer solutions that help businesses grow with reliable, scalable, and secure IT management.
