Telecommunications and Media

We design enterprise data warehouses and predictive analytics systems based on artificial intelligence, digitise document flow, implement RPA and digital twin technologies, train customers’ employees using the AGILE methodology. Our customers include, among others, Alcatel-Lucent, lifecell, O2 Slovakia, T-Mobile, NOVA, Azertelecom LLC (ООО «Азертелеком»), Mobile TeleSystems JLLC (СООО «Мобильные ТелеСистемы»).

BUSINESS CHALLENGES

CASE

TELECOMMUNICATION SERVICE PROVIDER IN THE CZECH REPUBLIC REDUCES THE NUMBER OF INCOMING E-MAILS BY 20%

The company has empowered its corporate site with a virtual operator, which is a platform that starts to search for information even when a request is not completely typed into the search box.

Clients receive the required information more quickly, while help desk provides faster service when dealing with clients’ issues.

SOLUTIONS & PRODUCTS

CASE

COMPANY FREES UP ITS PERSONNEL FROM ROUTINE TASKS

An AI-powered robot categorizes incoming emails, extracts the necessary information from the body of the letter or attached files and sends the data to a responsible employee as a JSON file. The company improves help desk performance and thus increases customer loyalty

SOLUTIONS & PRODUCTS

QUICK TIPS

  1. Collect data from various sources, analyze marketing and management information
  2. Measure profitability of your products and customers
  3. Define the most popular products in each segment, and form personal offers and recommendations based on data-driven insights.
  4. Segment your customers by their purchasing behavior; define a set of goods, services, and channels for cross- and upselling for each segment of customers.
  5. Get an effective instrument for churn prediction and customer retention

SOLUTIONS & PRODUCTS

QUICK TIPS

  1. Collect data from external and corporate sources
  2. Analyze customers’ comments
  3. Define their sentiment and related to it issues
  4. Track multiple customer satisfaction metrics
  5. Receive the data in any suitable form – as diagrams, tables or text reports.

SOLUTIONS & PRODUCTS

QUICK TIPS

Determine customer, product or office profitability, generate a transparent cost structure and reveal optimisation areas. You can further determine actual costs and key profitability drivers, build flexible planning models, key financial figure forecasting models based on accurate and timely results of profit and loss calculations.

You can also determine the impact of different business strategies on profitability.

SOLUTIONS & PRODUCTS

CASE

The mobile operator automated HR strategy tasks implementation

The mobile operator has received an effective instrument for complex personnel assessment and revealed the true capacity of its employees.

This knowledge helps to form project teams efficiently and measure labor productivity.

SOLUTIONS & PRODUCTS

QUICK TIPS

  • Secure corporate systems against external attacks and minimize threat probability, including likelihood of Zero-day threats.
  • Ensure the compliance of your IT systems with international and industry security standards and GDPR.
  • Detect data leaks, track external and internal suspicious activity.
  • Automate repetitive tasks of the information security officers, such as:
    – granting new employees access in compliance with their access level;
    – removing access after an employee leaves;
    – archiving and long-term storage of personnel activity reports.

SOLUTIONS & PRODUCTS

CASE

THE MOBILE OPERATOR MTS (UKRAINE) AUTOMATES DOCUMENT WORKFLOW

IBA Group’s team has analyzed customer’s business processes and customized in-house solution Chancellor Next in accordance with MTS requirements. The following solution modules have been introduced: document workflow; archiving; normative documents; tasks.

SOLUTIONS & PRODUCTS

SERVICES

We develop corporate and mobile applications, migrate databases to upgraded systems, implement solutions based on AI, RPA and Machine Learning.

RPA and neural networks as an instrument to cut down on back-office expanses

We design and develop RPA software based on solutions of WorkFusion, UiPath, IBM Watson, Blueprism, Automation Anywhere, and use Machine Learning technologies to train chatbots and robots.

We provide advice on third-party vendor systems, implement and maintain their solutions, train customer’s personnel on using RPA platforms.

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Development of mobile applications and their integration with corporate systems

We develop native and cross-platform mobile applications for a telecom operator.

We integrate mobile applications with corporate systems based on SAP, IBM Content Foundation, IBM Notes/Domino, and IBM WebSphere. The personnel receives and sends information about orders, equipment state, and goods placement timely.

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Industry 4.0 introduction to improve subscriber experience and expand range of offered services

We offer solutions based on technologies of Internet of Things, natural language processing, and Artificial Intelligence.

We migrate applications to the cloud, offer services of our DevOps engineers to ensure the smooth introduction of the automation solution, its operation, and maintenance.

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HOW WE DO IT

1A first contact

We analyze needs of your business, specify your expectations and solution requirements, define processes that should be automated.

2The Technical Specification

We define main project challenges, goals and ways of handling them. Discuss all technical requirements, estimate time schedule and costs.

3The Offer

We agree final project cost and cooperation terms. Sign the documents.

4Development and training

We provide consultation on WorkFusion technologies and products, prototype automation solutions and offer services of our DevOps engineers. The development process is transparent. You receive progress reports on a regular basis. After project implementation, we train your personnel to work with the program.

5Maintenance and support

We agree terms and cost of system maintenance and support.

CONTACT IBA GROUP

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