Case Study of Maximo Development Service for Telecommunication Operator


A telecommunication operator connected to the global internet, this company offers internet, data, voice services, and advanced telecommunication solutions to local and international clients. It maintains a diverse network and holds licenses for various services including voice, internet, VPN, VoIP, and PSTN line integration.


Telecom & Media


  • Implementation for infrastructure management
  • Implementation of IBM Smart Cloud Control Desk
  • Training of customer personnel


  • Asset and configuration management
  • Centralized storage of inventory information
  • Service request management
  • Service catalog management
  • Visualization of assets on Google maps


In this joint project, the customer’s team completed half of the work under IBA Group’s remote supervision. The customer’s team managed significant tasks with IBA Group providing strategic guidance, technical support, and project management remotely, ensuring adherence to standards and objectives while leveraging their expertise for smooth project progression.