Implementation of Billing and Revenue Innovation Management (BRIM) Solution in SAP S/4HANA
Background
Our client, a global provider of software solutions for businesses across various industries, offers a combination of perpetual software licenses and subscription-based products that deliver continuous access to the latest updates and innovations.
Challenges
- Managing a mix of licenses and subscriptions relied on manual, inefficient processes
- Meeting ASC 606/IFRS 15 standards for revenue recognition posed significant difficulties
- Billing for software, renewals, and service contracts was slow and error-prone, which led to delayed invoices and frequent customer disputes
- The system lacked scalability to support business growth
- Limited insights into customer behavior and analytics hindered decision-making.
Solution Highlights
IBA Group’s team implemented the BRIM solution in phases, beginning with a pilot program and followed by rollouts in 15 countries and ongoing AMS support. The scope included:
- Automated Subscription Order Management (SOM) and SAP Subscription Billing (SB) to reduce manual tasks and boost efficiency
- Invoicing and revenue recognition powered by Convergent Invoicing (CI) and Revenue Accounting and Reporting tools
- Centralized Contract Accounting (CA) with automation throughout contract lifecycles, including multi-year agreements
- Real-time embedded analytics that offers insights into billing performance, customer behavior, and subscription renewal patterns.
Key Results
- 30% reduction in time-to-cash through automated invoicing and payment processes
- Billing accuracy improved by 30%, which resulted in fewer disputes, faster payments, and increased customer satisfaction
- Better compliance with ASC 606/IFRS 15 standards through automated, real-time revenue recognition
- Enabled growth through scalability, supporting new pricing models in global markets
- Improved customer retention with flexible billing options, automated renewals, and actionable insights into customer behavior.