AI Banking with Intelligent Orchestration: Key Insights

At IBA Group, we recently hosted a webinar entitled AI Banking with Intelligent Orchestration. The webinar focused on how banks can integrate AI, automation, and orchestration platforms like Camunda to streamline operations, enhance compliance, and scale digital initiatives.

Table of Content

1. What We Explored
2. AI’s Role in Banking Transformation
3. The Role of Process Automation in Banking
   1. Key Challenges in Banking Process Automation
   2. The Role of Intelligent Process Orchestration
4. Camunda’s Impact on AI-Enabled Process Orchestration
   1. Why Camunda?
5. Next Steps: Free AI-Enabled Proof of Concept
   1. What’s included?
6. Conclusion

What We Explored

During the webinar, we examined the role of AI in modern banking, the challenges of automating complex banking processes, and how Camunda’s process orchestration platform enables financial institutions to optimize workflows and drive efficiency.

Our speakers provided insights into

• The impact of AI on banking beyond chatbots, including risk management, fraud detection, and customer experience
• The key barriers to automation adoption in banks, from legacy systems to regulatory constraints
• How process orchestration bridges gaps between IT and business functions, allowing for scalable automation

For those who missed the live session, the full webinar recording by sessions is available here: https://youtube.com/playlist

AI’s Role in Banking Transformation

Yury Rapatsevich, a fintech expert with extensive experience in corporate banking and AI-driven automation, outlined the major trends that shape the industry in 2025.

AI is already delivering measurable results in banking, optimizing everything from credit scoring to customer service. Yury shared several real-world use cases demonstrating AI’s impact:

• AI-driven scoring systems have helped financial institutions reduce costs by 5-10% while improving accuracy
• Automated customer support assistants have cut operational expenses by 40%, improved customer satisfaction scores, and reduced human errors
• AI chatbots have led to a 62% reduction in payroll expenses, highlighting the efficiency of AI-powered banking solutions

Yury also emphasized the importance of secure AI deployment, ensuring that automation aligns with compliance requirements and regulatory standards.

The Role of Process Automation in Banking

Maria Alish, an expert in business process orchestration, explained why process automation is essential for banks striving to enhance efficiency and customer experience.

Key Challenges in Banking Process Automation

Maria identified several pain points banks face when implementing automation:

• Fragmented IT landscapes, where multiple systems operate in silos
• High customer expectations for real-time, seamless banking services
• Regulatory compliance and risk management challenges

The Role of Intelligent Process Orchestration

By implementing end-to-end process automation, banks can

• Automate high-volume workflows such as loan approvals and KYC verification
• Reduce compliance risks through decision automation and real-time monitoring
• Scale AI-powered automation across departments while maintaining operational control

Using a loan approval case study, Maria demonstrated how automation improves efficiency

• Before automation: Lengthy manual processing, delays, and compliance bottlenecks
• After automation: AI-driven decision-making, faster approvals, and 60% time savings

Her key message was clear—strategic automation leads to higher efficiency, reduced risks, and improved customer satisfaction.

Camunda’s Impact on AI-Enabled Process Orchestration

Matteo Gori, Associate Account Developer at Camunda, provided an in-depth look at how process orchestration enhances banking automation.

Matteo shared insights on Camunda’s role in financial services, emphasizing its flexibility and impact.

Why Camunda?

• Recognized by Forrester as a leader in end-to-end process orchestration
• Proven 408% ROI for enterprises implementing Camunda-based automation
• A rapid 8-month payback period, demonstrating its cost-effectiveness

He also presented a case study of a Fortune 2000 bank in EMEA that optimized money transfers using AI-driven orchestration:

• Transaction processing time reduced from 54 seconds to 9 seconds
• Error rates decreased by 50%, improving compliance and operational reliability
• 60% of transactions fully automated, allowing staff to focus on higher-value tasks

Camunda’s open architecture was highlighted as a key advantage, enabling banks to seamlessly integrate automation without vendor lock-in.

Next Steps: Free AI-Enabled Proof of Concept

To help financial institutions take the next step, we are offering a Free AI-Enabled Process Automation Proof of Concept (PoC).

What’s included?

• Process assessment to identify automation opportunities
• AI-powered workflow automation demo, tailored to key banking processes

Customized roadmap for implementing AI-driven orchestration in your organization

Conclusion

AI-powered process automation is now a necessity for banks striving to remain competitive. As we move toward a more digital and AI-powered financial ecosystem, process orchestration will play a critical role in ensuring scalability, compliance, and efficiency.

At IBA Group, we are committed to helping financial institutions leverage AI and automation to drive innovation and operational excellence. For more information on how AI-powered orchestration can transform your banking operations, contact us or explore our insights library.

We thank all industry experts who joined our discussion on the future of AI-driven banking and process automation. Looking ahead, we are excited to invite you to our next webinars. Stay connected with us for updates and more valuable sessions!