SAP Application Management Service (Support)
IBA Group keeps your SAP landscape running at peak performance with our end-to-end 24/7 SAP Application Management Services. From expert Incident & Change Management and Extended SAP Basis Support to intelligent proactive monitoring and preventive maintenance — we anticipate and resolve issues before they affect your operations.
With 30+ years of SAP AMS experience supporting complex SAP landscapes and a wide SAP technology stack, we seamlessly extend our support for both SAP ecosystem and non-SAP applications, ready to assist and take over at any point of your project.
What SAP Application Management Services Include
01 / Incident and Service Request Management
Resolution of functional and technical incidents, fulfillment of user and operational requests, root cause analysis, and prevention of recurring issues under agreed SLAs. AI-enabled multilingual support to help submit and resolve requests efficiently across languages.
02 / Change Management
End-to-end implementation of change requests, including requirements analysis, estimation, configuration or development, testing, documentation, and deployment.
03 / SAP Basis and Technical Operations
SAP system administration, proactive monitoring, preventive maintenance, background job and interface supervision, transport management, technical troubleshooting, and performance optimization.
04 / SAP Security and Access Management
User and role administration, authorization support, access provisioning, resolution of access-related issues, and assistance with security and audit requirements.
05 / Continuous Improvement
Analysis of support trends, automation of repetitive activities, reduction of technical debt, process optimization, and continuous enhancement of SAP applications.
How We Deliver SAP Application Management Services
Service Desk
Single point of contact, 24/7
L1 Support
User needs & standard requests
L2 Support
Functional & technical issues
L3 Support
Complex issues & expert support
Support for SAP & Non-SAP Applications
We support both SAP solutions and connected non-SAP applications within the sameservice model, managing dependencies across the wider enterprise landscape.
Collaboration with Customer Teams
AMS teams work closely with the customer's IT, business, and external partners —aligning responsibilities, workflows, and communication channels.
Transition & Knowledge Transfer
A structured takeover process transfers system knowledge, documentation,responsibilities, and procedures — ensuring continuity and reducing transition risk.
AI-Powered Knowledge Base
Automatically turns resolved incidents and expert solutions into reusable knowledgearticles, identifies duplicate or outdated content, and highlights knowledge gaps.
Governance & Reporting
Regular service reviews, operational reporting, KPI tracking, and transparentcommunication on service quality and workload, adapted to the customer's structure.
SLA Management
Support is delivered against agreed service levels, priorities, response times, andresolution targets. SLA performance is continuously monitored and reviewed with the customer.
Delivery Models
Choose the engagement model that best fits your company.
Your own stable team with deep knowledge of your SAP landscape. Best for continuous support, a steady flow of change requests, and long-term system development.
Access to a shared pool of SAP experts without maintaining a full dedicated team. Best for regular but moderate support volumes and the need for expertise across multiple SAP areas.
Specialized SAP expertise exactly when you need it. Best for workload peaks, complex incidents, specific change requests, or temporary skill gaps.
SAP Platforms & Solutions Covered
Core ERP
Data & Analytics
Customer & People
Data Governance
Supply Chain & Planning
Integration & Technology
Application Lifecycle Management
Estimate Your SAP AMS Costs
Select the SAP systems, support scope, service hours, and other requirements relevant to your environment. Share the details with us, and our SAP team will prepare a cost estimate based on your needs.
Why Enterprises Choose IBA Group
A SAP Partner since 1996, with 30 years of hands-on SAP experience, 9 development centers, proven expertise in Oil & Gas, Energy & Utilities, Manufacturing, Logistics, Finance and Retail, and experience supporting multinational clients, IBA Group combines technical depth with industry insight to provide tailored, transparent, and business-focused delivery.
✓ Global & Nearshore Delivery capabilities
with offices in the Czech Republic, Poland, Croatia, Lithuania and Bulgaria.
✓ Recognized competences
in SAP Cloud ERP Private, SAP Business AI Platform and Human Capital Management
✓ A single SAP AMS Partner for both SAP ecosystem and non-SAP applications
with deep customization and integration expertise.
✓ SAP-certified consultants
across MM, SD, FI/CO, TRM, EAM, PP, PS, Basis, BTP, BDC .
✓ Compliance with ISO 9001, ISO 27001, ISO 20000‑1
ensuring quality, security, and service management standards.
✓ Proven experience in successfully taking over SAP S/4HANA environments
previously supported by other vendors, regardless of landscape complexity, level of custom development, documentation completeness, integration scope.
Our SAP AMS Case Studies
To better understand how we operate, check out the stories of those who have already successfully worked with us.
Contact Us
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SAP AMS: frequently asked questions
We offer flexible SAP Application Management Services (SAP AMS) tailored to your business needs, from dedicated support teams and managed services to expert augmentation and project-based engagements. Our delivery model can be adapted to your operational, technical, and governance requirements.
Our SAP Support services are delivered through our delivery centers in Poland and Lithuania, enabling scalable support across multiple time zones. Depending on your requirements, we can provide regional, nearshore, offshore, or hybrid delivery models.
Yes. Our SAP Application Management and SAP Managed Services can include 24/7 monitoring, incident resolution, and production support under agreed service levels to help maintain business continuity.
We provide multilingual SAP Support teams with experience working in international environments. Depending on the region and project requirements, we can also engage local CEE consultants to support business communication and on-site collaboration.
Our SAP Application Management Services are priced according to the scope of services, system landscape, support coverage, service levels, and required expertise. We offer flexible commercial models, including fixed monthly retainers, time and materials, and dedicated team engagements. You can estimate the cost of our SAP AMS services by using SAP AMS Cost Calculator or by filling in the consultation form.
Yes, our teams include experienced SAP Basis Support, SAP Functional Support, and technical consultants with expertise across a wide range of SAP technologies (MM, SD, FI/CO, TRM, EAM, PP, PS, Basis, BTP, BDC). Depending on the project, engagements can be staffed with SAP-certified specialists and consultants with extensive implementation and support experience.
We follow a structured transition process that includes knowledge transfer, documentation review, access setup, operational readiness, and a phased service handover. Where applicable, we leverage tools such as SAP Cloud ALM or SAP Solution Manager to ensure continuity, transparency, and minimal disruption during the transition.