Customer Experience (CX)
Combine real-time customer data and enjoy a modern and profitable business.
SAP CX (SAP CUSTOMER EXPERIENCE) – GENERAL CLASS OF SOLUTIONS THAT INCLUDES TOOLS FOR MANAGING CUSTOMER EXPERIENCE
SAP CX is a modern portfolio of cloud-based solutions that integrate and analyze marketing, sales, e-commerce and service data.
SAP CX manages customer communications throughout the life cycle. It helps improve service quality, strengthen business relationships and, accordingly, generate more revenue.
SOME BENEFITS OF CRM/CX
Growth in sales in the first year
Better sales performance
Higher revenue from upsells and cross-sells
Reduced cost per lead and sales cycle
5 weeks time-to-market reduction
5-times faster conversion of potential customers into buyers
100% minimization of human factor risk affecting the performance of the sales department
BENEFITS FOR YOUR BUSINESS
Centralized Management of Customer Data
Centralized Management of Customer Data
SAP CRM provides a unified system for storing and managing all customer data: contact details, communication history, orders, preferences and other relevant information. Employees of the company can easily get access to customer data and have a shared view of it.
Personalized Customer Journeys
Personalized Customer Journeys
SAP CRM provides company employees quick access to information about customers, preferences, purchase history and problems. It helps create personalized service and respond to customer requests more effectively. The system also allows setting up automatic notifications and reminders so that employees respond to customer requests on time.
Sales Performance Improvement
Sales Performance Improvement
SAP CRM provides employees with tools for managing the sales funnel, forecasting sales, keeping track of customer contacts and automating routine tasks. This helps streamline sales processes, enhance forecasting accuracy, and improve customer coordination within the sales team.
Marketing Strategies and Campaigns
Marketing Strategies and Campaigns
SAP CRM helps you manage your marketing strategies and campaigns. It helps to segment the customer base, analyze customer data, create and run marketing campaigns across multiple channels, track their performance, and manage marketing budgets.
Analysis and Forecasting
Analysis and Forecasting
SAP CRM collects and analyzes data about customers, sales, marketing campaigns and other interactions. The solution provides tools for analyzing data, identifying trends and patterns, forecasting demand and improving the efficiency of business processes.
Integration
Integration
SAP Customer Experience is a portfolio of interoperable solutions covering your business’ needs for customer experience management. It has a back-office integration and insights toolkit to complement analytics with the SAP Business Technology Platform (SAP BTP).
OTHER SOLUTIONS
WE KNOW YOUR INDUSTRY
SAP Customer Experience helps maintain optimal inventory levels in stores and distribution centers.
We tailor the SAP Customer Experience solution to your goals and needs. This will speed up the time to market, guarantee complete value chain transparency and personalize the communication.
Our team knows and can set up the main processes of the sector and will help wholesalers benefit by avoiding situations of both excess and lack of goods in stock.
We have real-life experience in integrating CRM solutions with other corporate systems: enterprise resource management systems (accounting, logistics, transportation, etc.).
Specifics of the real estate market are characterized by a relatively long cycle from the first client’s request to the closure of the transaction, as well as by the high subjective influence of the sales manager on the transaction outcome.
With SAP CRM, we help construction companies manage customer contacts effectively. You will receive structured and complete storage, fast processing of contact information and interaction history, convenient appointment scheduling and communication with clients through various channels.
SAP CRM solutions provide tools for managing the sales process in the construction industry: creating and managing deals, recording and tracking sales funnel steps, forecasting and analyzing sales. You will receive valuable information about clients, sales, projects and other key aspects of the business.
We have real-life experience in integrating SAP CRM solutions with other systems: project management systems, accounting, document management, etc. It provides a deeper and more streamlined automation of business processes in a construction company.
Using SAP Customer Experience technologies improves communication with customers and increases their involvement. It also helps banks grow their customer base by leveraging digital channels to meet customer financial needs.
With SAP Customer Experience solutions, banks can quickly complete and achieve many objectives:
- Change the process of customer communication by providing a state-of-the-art web-portal and mobile application.
- Create new forms of banking products and services.
- Introduce products to market quickly.
All this helps to increase customer loyalty through the most personalized and uninterrupted communication at all stages of customer service.
Customer experience and engagement are significant advantages in a highly competitive telecommunications market.
With SAP Customer Experience solutions, our team helps you deploy a cloud platform to create a better and more reliable experience with your customers.
We can support and scale any business model, reduce time-to-market and handle customer service requests faster with SAP CRM solutions.
With SAP Customer Experience, our team of experts helps you gain a competitive edge in the automotive service technology innovation market, expand your markets, and build long-term customer relationships.
Our team helps streamline production planning and forecasting processes based on real-time demand analysis. We improve logistics processes through end-to-end integration: from dealer sales and service to batch fabrication.
SAP Customer Experience collects a wealth of data that helps dealers improve sales (primary and secondary), personalize offers, and retain customers long-term.
It helps dealers sell subscription services while keeping customers informed about production progress, shipping, warranty and service notices.
TECHNOLOGY EXPERTISE
SAP Sales Cloud SAP Service Cloud | SAP Marketing Cloud SAP Commerce Cloud | SAP S/4HANA Sales SAP S/4HANA Service |
OUR SERVICES
Deployment of Solutions
We use modern SAP Activate methodology — implementation and life cycle management of SAP solutions. A set of tools, methods, and processes allow you to carry out SAP implementation projects quickly, with full transparency for all project participants. It is also a great way to improve communication and mitigate risks, they also offer Warranty Support after launch.
Support for Solutions
We offer proactive support, quick response to problems, and prompt resolution of emerging issues. This active approach ensures that your system runs reliably and uninterrupted, which will help you focus on your business and its goals.
Update and Migration
We also offer services for updating an existing system to a new version or migrating a system to another platform. We will help you complete this process quickly and efficiently, minimizing downtime and risks for your business.
Business Transformation
We will help you complete business transformation processes while cutting down costs and improving efficiency. You can also expect an individual transformation plan that takes into account the specifics of your business, providing a full range of services for its implementation and support.
Rollout and Localization
We provide rollout and localization services that will allow you to effectively conduct your business in different countries using high quality products and taking into consideration the characteristics of local markets. We guarantee high-quality operations and timely launch of the product in new regions.
Integration of Solutions
We will develop an individual integration plan that takes into account the specifics of your enterprise, and provide a full range of services for its implementation and support.
Front End Engineering Design and Audit
We will conduct a comprehensive analysis of your organization’s business processes and IT infrastructure and provide a detailed report on identified problems and recommendations for eliminating them.
Solutions with Custom Design
We will develop a fully integrated system that meets the unique requirements of your business and facilitates its effective management.
Methodological Support
We will create custom methodological solutions for customers’ business challenges, with due regard to their IT architecture. We will provide comprehensive methodological support for business solutions and fine-tune existing customer methodologies for automation.
SUCCESS STORIES
To better understand how we roll, check out the stories of those who have already successfully worked with us.
