SAP Support Service
IBA Group focuses on ensuring the stability of SAP systems, swiftly addressing any issues to minimize downtime. Our team of SAP experts is dedicated to keeping up with industry best practices, ensuring that the support provided is efficient, up-to-date, and effective in maintaining optimal system performance.
OPTIMIZE YOUR SAP SYSTEM WITH ITIL-ALIGNED SUPPORT
IBA Group SAP team consists of experienced SAP consultants, business analysts, database and software analysts and developers, SAP-system maintenance specialists, experts in SAP
applications and modules.
We have a team of professionals providing SAP support that is compliant with customer’s business requirements. Such an approach reduces the disruptions and provides insight into the relationship that users have with configuration items and incidents.
Round-the-Clock Customized IT Support
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What you get
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24×7 IT support based on individual business requirements.
Resource Reallocation
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What you get
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Possibility of allocating internal resources for other purposes.
Proactive Issue Detection
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What you get
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Discovering potential issues through proactive monitoring and resolving them before they can affect a customer’s business due to a regular system checks.
Reduced Business Disruptions
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What you get
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Decreased number of disruptions due to a proper incident and problem management.
Service level under control
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What you get
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With our proactive approach and expert team, you can trust that your SAP system is managed effectively, keeping your operations running smoothly and service quality under strict control.
WHAT options WE OFFER
Our SAP support service efficiently cover incident, release, change, and problem management, integrating ITIL standards and Agile methods for optimal system performance.
INCIDENT MANAGEMENT
- ITIL-aligned multi-level support
- Intelligent swarming service model
RELEASE MANAGEMENT
- Waterfall approach
- Agile/DevOps approach
CHANGE MANAGEMENT
- Creating change requests from incidents and problems
- Manage change requests fulfillment at every step from review and evaluation up to implementation and closure
PROBLEM MANAGEMENT
- Problem identification based on the incidents trend analysis and results of proactive system monitoring
- Problem prioritization, analysis, documenting workarounds and known errors
KNOWLEDGE MANAGEMENT
- Documenting incidents and problems solutions
- Creation of user guides and instructions
- Providing technical documentation
- Keeping documentation up to date
ADDITIONAL SUPPORT IN FINANCIAL PERIODS CLOSING IN SAP ECC, SAP S/4HANA
- Providing additional capacity to resolve issues every month or quarter period closing
- Supporting the customer with Fiscal year closing, e.g. number ranges reset, etc
EXTENDED SAP BASIS SUPPORT
- Proactive system monitoring
- SAP solutions support
- Routine administrative activities
ACCESS CONTROL
- Segregation of duties analysis
- Providing and removing access
- Tracking access usage
SERVICE REQUEST MANAGEMENT
- Full service request lifecycle support
- Maintaining service request knowledge base
OUR EXPERTISE
SAP PRODUCTS WE SUPPORT
Explore our extensive tech stack, which includes a diverse range of frameworks, programming languages, along with specialized SAP technologies.
Frameworks:
- FIORI
- BOPА
- Enhancements
Programming languages:
- ABAP
- Java
- Java Script
- HANA Dev (XSA)
- UI5
Technologies integration:
- IDOC/EDI, OData, SOAP, RFC
- Workflow
- Adobe Forms
- CDS View
- RAP
Platforms:
- Business Technology Platform (BTP)
Applications we can assist you with in your SAP journey:
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We are SAP Recognized Expertise in the following industries:
We’ve the status of SAP Recognized Expertise in the following sap solutions:
- Real estate management
- Enterprise planning
- Data management
- S/4HANA
- HANA
SUCCESS STORIES
To better understand how we roll, check out the stories of those who have already successfully worked with us.
Contact Us
If you need help or have questions regarding our SAP support service, our team of knowledgeable experts is ready to assist you. We are committed to answering your queries and explaining the distinct advantages of our specialized service.
Please complete the form with details about your project to receive customized advice. If you require more information, don’t hesitate to mention these in your request. We promise to deliver prompt and comprehensive responses, carefully tailored to meet your specific requirements.