SAP SuccessFactors implementation for a bank industry
Description
Our client is a leading financial institution in Eastern Europe and Western Asia, focused on reshaping its IT infrastructure and integrating advanced Human Capital Management (HCM) practices. This strategic transformation is designed to optimize talent acquisition and retention, ensuring that the workforce is well-aligned with the institution's overarching objectives of maintaining price stability and implementing efficient monetary policies.
Industry
Finance & Banking
CHALLENGES
Automation of the following three business processes:
- Recruiting — encompassing end-to-end process flow for internal, external and agency candidates. Fostering coordination among all the parties, involved in hiring.
- Onboarding — covering the new hire experience during an employee’s start and first few months at the company.
- Employee assessment — with the ability not only to rate competencies, but also to include them into a broader scope of goal setting.
SOLUTION HIGHLIGHTS
SAP SuccessFactors Platform & Integration Capabilities.
- Used the hybrid approach, combining the benefits of the Cloud SuccessFactors solution and protecting existing Core HR system investments.
- Customized the employee profile.
- Developed integrations with the third-party HR master system Asseco.
SAP SuccessFactors Performance & Goals.
- Set up 3 performance templates for different categories of employees.
- Enabled a full-scale PMGM process, covering the cross-functional nature of certain jobs and the requirement for a more complex review workflow.
- Configured a Performance/Potential matrix for calibration sessions.
- Prepared different types of reports and dashboards for the results of performance and goal reviews.
SAP SuccessFactors Onboarding.
- Personalized the new hire interface for incoming employees, supporting their journey in the company from day one.
- Welcome message, necessary documents, scheduling kick-off meetings and status meetings with the HR team, manager and team members.
- Status dashboard and checklist for process tracking SAP SuccessFactors Recruiting.
- Utilized a systematic best practice-based approach for the internal, external, and agency candidate recruiting process.
- Enabled screening and knowledge assessment procedures, as well as the ability for the recruiter and hiring manager to rate candidates during or following the interview.
- Automated personalized template-based communication with candidates and agencies via the mail and recruiting portal.
- Background check formalized and embedded into the overall process.
- Provided easy-to-use status control and various reports on candidates and vacancies.
KEY RESULTS
- No extra infrastructure costs.
- 100% of performance review forms launched in SAP SuccessFactors in 2022.
- Systematized candidate base that broadens skill set-based search capabilities.
- The work effort of recruiters has been improved as the result of process standardization and the automation of communications among the parties involved.
- Higher transparency rate over all the stages of implemented processes.