SAP Support

Ensure system stability, resolve issues promptly, and stay aligned with industry best practices.

ITIL-aligned support of SAP systems

IBA Group SAP team consists of experienced  SAP consultants, business analysts, database and software analysts and developers, SAP-system maintenance specialists, experts in SAP applications and nodules.

300+ professionals provide SAP support that are compliant with customer’s business requirements. Such an approach reduces the disruptions and provides insights into the relationship between users, configuration items, and incidents.

Why do you need support


SAP experts


SAP certificates


SAP Partner since

24×7 IT support based on customer’s business requirements

Greater insights into the relationship between users, configuration items and incidents

Service level under control

Decreased number of disruptions due to a proper incident and problem management

Discovering potential issues and preventing their affect on a customer’s business  due to a regular system proactive monitoring

Possibility to allocate internal resources to other purposes

What we offer

Incident Management

Incident Management

– ITIL-aligned Multi-Level support

– Intelligent swarming service model

Release Management

Release Management

– Waterfall approach

– Agile/DevOps approach

Service request management

Service request management

– Full service request lifecycle support

– Maintaining service request knowledge base

Problem Management

Problem Management

– Problem identification based on the incidents trend analysis and results of proactive system monitoring

– Problem prioritization, analysis, documenting workarounds and known errors

Knowledge Management

Knowledge Management

– Documenting incidents and problems solutions

– Creation of user guides and instructions

– Providing technical documentation

– Keeping documentation up to date

Additional support in Financial periods closing in SAP ECC, SAP S/4HANA

Additional support in Financial periods closing in SAP ECC, SAP S/4HANA

– Providing additional capacity to resolve issues in month or quarter period closing

– Supporting the customer in activities related to Fiscal year closing, e.g. number ranges reset, etc

Change Management

Change Management

– Creating change requests from incidents and problems

– Manage change requests fulfillment at every step from review and evaluation up to implementation and closure

Access Control

Access Control

– Segregation of Duties analysis

– Providing and removing access

– Tracking access usage

Extended SAP Basis support

Extended SAP Basis support

– Proactive system monitoring

– SAP Solutions support

– Routine administrative activities

SAP Products We Support


  • BOPF
  • Enhancements

Programming languages

  • ABAP
  • JAVA
  • JAVA Script
  • HANA Dev (XSA)
  • UI5


  • SAP S/4HANA On-Premise
  • SAP S/4HANA Private Cloud
  • SAP Analytics Tool , Business Objects BI
  • SAP Business Warehouse (BW)
  • SAP Solution Manager
  • SAP Process Integration
  • SAP Process Orchestration
  • SAP Cloud Platform Integration (CPI)
  • SAP Integrated Business Planning (IBP)
  • SAP Cloud for Customer
  • SAP Success Factors
  • SAP Master Data overnance
  • SAP Intelligent RPA 2.0

Technologies Integration

  • (IDOC/EDI, OData, SOAP, RFC)
  • Workflow
  • Adobe Forms
  • CDS View
  • RAP


  • Business Technology
  • Platform (BTP)

Responsibilities of parties

Our Service Delivery Manager

  1. Oversees and controls all activities of the service provider team
  2. Coordinates SLA creation
  3. Ensures SLA is being met ( team maintain SLA in a proper way)
  4. Monitors service provision issues and client complaints
  5. Creates service improvement plans
  6. Performs a single contact point between service provider and service consumer
  7. Creates metrics to evaluate service quality, for reporting purposes
  8. Defines necessity of user education

Consumer Representative

  • Responsible for all customer recourses needed to use service
  • Develops requests for service change
  • Develops requests for education
  • Participates in service level review meetings

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To provide clients with the best services and solutions, IBA Group has designed and implemented its Quality Management System that complies with international standards.



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