SUPPORT
We develop our own solutions for application and system support based on Mainframe (System Z), IBM and SAP, we also advise our clients on our solutions and those implemented by our partners.
BUSINESS CHALLENGES
QUICK TIPS
Continuously monitor business applications in critical z/OS (System Z) subsystems: IMS, CICS, MQ, DB2, TWS, nFTP.
APPULSE automatically identifies a problem, creates a ticket in JIRA, Redmine and other project management systems, and notifies the employee about the task via Slack, Telegram, Viber, etc.
SOLUTIONS & PRODUCTS
QUICK TIPS
Send high-priority requests to IBA Group support service. It takes only 10 minutes to register the incident and send the ticket to the specialist who will fix the problem in no more than 2 hours.
APPULSE uses neural networks and offers a ready-to-use solution based on the previous experience. You decide on whether to accept solution, suggested by APPULSE, or to cope with the task on your own.
SOLUTIONS & PRODUCTS
QUICK TIPS
Get the problem solved in due time. IBA Group employees will respond to the incident and handle it depending on its type and priority within the time specified in the agreement.
SOLUTIONS & PRODUCTS
QUICK TIPS
Integrate business applications that run on various z/OS servers, lpars, subsystems and are supported by L1/L2 level support teams into one platform.
SOLUTIONS & PRODUCTS
IBA GROUP CENTER OF EXCELLENCE
IBA Group specialists fix errors, find workarounds for non-routine tasks and advise clients on introduced solutions onsite and remotely.
Mainframe system and application support
We support middleware (ECMVS, RMM) and offer remote support services for operating systems and applications at L2 and L3 levels.
SAP and IBM-based solutions support
We upgrade SAP systems and support SAP-based applications 24/7. We detect incidents, fix problems and deliver the relevant reports. SAP support is implemented in compliance with ITIL V3 Process Model.
We support and maintain applications based on IBM Lotus/Domino, IBM Cloud & Smarter Infrastructure, IBM Cognos, IBM Content Foundation (FileNet), IBM WebSphere, IBM SPSS.
Support and maintenance of our own software and hardware solutions, as well as applications of our partners
We advise on our own solutions and products created by our partners. The support team rapidly handles users’ requests and fixes system errors.
500+ L3 SUPPORT PROBLEMS FIXED FOR THE YEARIBA Group specialists support and develop Storage Management System (SMS). Over the year, the team has carried out 20 types of operations to introduce new functions to the product and has fixed 900 L2 support errors.
PROJECTS & INSIGHTS
HOW WE DO IT
We analyze needs of your business, specify your expectations and solution requirements, and define processes that should be automated.
We define main project challenges and risks and ways of handling them; discuss requirement specification details, estimate schedule and costs.
We agree final project cost and cooperation terms. Sign the documents.
We provide consultation on technologies and products. We prototype automation solutions and offer services of our DevOps engineers.
The development process is transparent. You receive progress reports on a regular basis. After project implementation, we educate your personnel to work with the new system.
We agree terms and costs of system maintenance and support.