SAP Application Management Services for a Tire Manufacturing Company
The customer is one of the world’s leading tire and rubber manufacturers with a robust presence in Europe, the Middle East, and Africa. A US company with around 60 000 employees, it has been operating for over 100 years, pushing the boundaries of performance, quality, and innovation. The client has been a partner of IBA Group for more than 15 years, and the cooperation is still ongoing.
Service duration: 2009 - present
Manufacturing
Worldwide
Challenge
IBA Group was already an SAP Service partner for the client when the need for comprehensive development and ongoing support became apparent. After careful consideration, the client selected IBA Group to take on the support role. Due to the customer’s complex SAP landscape, various SAP products required constant support, development, and customization: ECC, SCM, EWM, etc. These systems played a key role in Sales, Procurement, Logistics, Plant Maintenance, Finance, and Warehouse Management, underlining the importance of system stability and timely updates.
Solution
As a part of the service, the IBA Group team has performed (and continues to perform) the following tasks:
- Developed additional SAP functionality and supported SAP systems, such as 16 SAP landscapes: five ERPs (ECCs), SCM, EWM, TM, etc.
- Maintained consistent SAP systems’ performance and their improvement.
- Conducted bug research and bug fixing, participated in problem analytics and resolution.
- Performed Reverse Engineering.
- Participated in annual SAP landscapes upgrades: executes SPDD and SPAU adjustments, OSS Notes implementation.
- Estimated and delivered projects from various customer departments, i.e. systems/features integration, migration, customization and development, etc.
Among the projects conducted for the client’s departments were:
- Systems integrations, such as various vendor integrations into the SAP ecosystem — among the current projects, for example, is Salesforce CRM integration.
- Integrations of new manufacturing factories’ systems into the global SAP landscape
- Business system separations.
- Implementation of custom solutions such as Third-Party Billing, Capacity Calculator, Order Promising, and Product Allocation.
- Large-scale modernizations, with code remediation of all custom objects, development of test scripts and technical documentation, conversion of CATTs to eCATTs, and data automation.
The project team size varied over the years, but on average consisted of nine specialists — ABAP developers with expertise across the FI, CO, MM, SD, PP, PM, SCM, EWM, Solman, GRC SAP modules and technologies SAP WEB (WD, FPM, Fiori), ABAP Objects, System integration (any types of interfaces: e.g. IDOCs, RFC, file transfer, Web services, ODATA), Output Management, PPF, etc.
The service is still ongoing and is delivered remotely with regular communication and coordination with the client’s team.
Results
Throughout the service duration, the team has already successfully completed more than 8,000 different tasks and service requests. The customer remains highly satisfied with ongoing support and SAP systems’ performance, as the IBA Group specialists provide the required developments and support timely and reliably.
The cooperation agreement has also been extended multiple times through the years and is still ongoing, with the IBA Group team assisting the customer with their SAP tasks and maintaining stable system performance.
IBA Group is a long-term partner of SAP SE, utilizing SAP products in custom projects since 1996. The team includes over 300 certified SAP professionals who have extensive experience working on a broad variety of SAP projects with clients from more than 50 countries.
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