INTELLIGENT AUTOMATION

Technology of automating business processes, when robots are trained to build proper logic and perform tasks with minimum human assistance.

BUSINESS CHALLENGES

CASE

BANK EXTRACTS DATA IN 1.5 MINUTES

Every day the Bank receives a list of currency exchange transactions in various format types: excel, pdf, html, and plain text. The personnel used to verify this data with the information in the internal banking system manually.

Cognitive automation model, trained using 1,500 documents, extracts and compares information and sends the results to the bank officer.

The Bank has automated this business process by 78%, while the extraction accuracy has raised up to 94%.

SOLUTIONS & PRODUCTS

CASE

BANK REDUCES RESPONSE TIME ON ATTACKS FROM 24 HOURS TO 5 MINUTES

Bank security officers used to spend a lot of time on manual tracking of unauthorized client logins. The Bank has automated collection and sending information about incidents to bank officers.

Trained robot processes up to 20 cases at a time. In 86% of such cases, the program successfully detects incidents, collects logs and offers problem solution.

SOLUTIONS & PRODUCTS

CASE

BANK FOSTERES CUSTOMER LOYALTY

The robot classifies clients’ questions in online chat, extracts information, fills in Excel spreadsheets and web-forms, and draws up a loan application. If the robot cannot recognize a question, it creates a task for a bank officer on WorkSpace. Manager classifies the question and the robot continues its dialogue with the client.

The Bank has received a new tool for customer care with no need to hire new personnel and enhanced the quality of its services.

SOLUTIONS & PRODUCTS

CASE

BANK RECEIVES INFORMATION ABOUT BRANDS PORTFOLIO

The robot analyzes information about customer purchases, classifies and combines brands purchased together, and determines percentage of customers for each group. The Bank has received anonymized data that can be used for co-branded cards issuing.

Solution & Products

IBA GROUP CENTER OF EXCELLENCE

IBA Group team includes specialists, certified by WorkFusion and UiPath. We develop our own solutions on the base of WorkFusion and participate in core platform development.

Deep technical expertise of our software engineers allow us to introduce sophisticated solutions and implement challenging projects.

Development of solution architecture

We analyze our client’s business and define processes that need automation. We develop architecture for automation solution and specify a stack of required technologies.

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Machine learning

We introduce machine learning that facilitates big data analysis and data mining, and helps to develop algorithms required for robot learning and communication.

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Chatbot development

We develop chatbots on the base of Watson Conversation API technology.

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DevOps engineer services

We provide advice and guidance of our DevOps engineers on proper solution deployment and its further maintenance and support

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Data analysis

We select and mark data for machine learning.
We analyze operation of robots and set them up to get better results.

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Center of Excellence

We are experts in introduction, updating and maintenance of the intelligent automation solution.

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HOW WE DO IT

1First Contact

First of all we analyze needs of your business, specify your expectations and solution requirements, and define processes that should be automated.

2Technical Specification

Secondly, we define main project challenges and risks and ways of handling them.

We discuss your technical requirement, specification details, estimate schedule, costs, identify and mitigate risks.

3Offer

We agree final project cost and cooperation terms. Sign the documents.

4Prototyping and Development

We prototype automation solutions and offer services of our DevOps engineers.

The development process is transparent. You receive progress reports on a regular basis. After project implementation, we educate your team to work with the new system.

5Maintenance and support

We agree terms and cost of system maintenance and support.

CONTACT IBA GROUP

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