Bank transfers automation

Client

International Bank

Industry

Finance & Banking

Result

Bank receives email requests for cash transfer from one client’s account to another to pay off loans held with the bank. Transfer executed after validation. The main goal was a reduction of manual efforts, processing time and data consolidation.

BUSINESS CHALLENGE

  1. Time reduction on set-off operation execution: from 1 day to 10 minutes.
  2. 90% process automation

SOLUTIONS HIGHLIGHTS

  • RPA bot compares data in different systems.
  • Bank employees only need to update lists of debtors
  • ChatBot consults clients on loans
  • EmailBot sorts and classifies incoming emails

CONTACT IBA GROUP

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